Supervisory Development Program
Supervisor as defined by the Oxford Dictionary is “A Person who directs and oversees another person or an activity”.
They are the Frontline Leaders who work with People; Equipment & Machinery that makes things an Organisation exists for. The Primary reason the Customer Pays and that which Reflects as Revenue in its Financials.
This program has been developed with such intent in consultation with the Industry Experts. The eight modules have been put together in a manner that while each one is an enabler by itself, the sequence and flow binds them together as a formidable package for the Supervisor to deliver his role comprehensively.
Supervisory Development Program
Supervisor as defined by the Oxford Dictionary is “A Person who directs and oversees another person or an activity”.
They are the Frontline Leaders who work with People; Equipment & Machinery that makes things an Organisation exists for. The Primary reason the Customer Pays and that which Reflects as Revenue in its Financials.
This program has been developed with such intent in consultation with the Industry Experts. The eight modules have been put together in a manner that while each one is an enabler by itself, the sequence and flow binds them together as a formidable package for the Supervisor to deliver his role comprehensively.
- Module 1 - Role of Front Line Supervisors
- Expectation Setting & being a Servant Leader
Module 2 - Building Trust to Get Results
- Recognising the importance of Trust & Earning Respect
Module 3 - Communicating Effectively
- Adopting different Communication Styles and Active Listening
Module 4 - Observing Performance & Providing Feedback
- Observe Work, the Obstacles to deliver & map to Standard Work
Module 5 - Adding Value through Continuous Improvement
- Participative Improvements, Benchmarking & Healthy Competition
Module 6 - Encouraging Problem Solving
- Define, Analyse & Solve Problems through a Cross Functional Approach
Module 7 - Managing Conflict
- Early Prevention, Gauging the effect and Applying Tactics
Module 8 - Coaching for Performance
- Recognise the activities in Coaching Cycle
Description
Delivery Methodology
The Program is divided into two sections. The first section will be to train the Managers of the Supervisors on the modules along with the skills of Training. These trained managers will then be part of the training team along with Subject Matter Experts for imparting to the Supervisors.
Train the Trainer
The whole program in both the sections will be on the lines of Train the Trainer Concept. This enables them to be good advocators. The Managers first need to understand & accept that this works. Then when these Managers are themselves part of the delivery, the Supervisors will find it relatively easy to follow and deploy .
Assessments
The Participants will be assessed through written tests upon completion of each session. The assessments will be timed in such a way that the evaluation is based on both the Theoretical understanding & the Practical Deployment .
Management Review
The progress of the program will be formally reviewed with the Top Management at fixed intervals. These reviews will ensure alignment of the Program with the Business Objectives and to Measure the Effectiveness in relation to the Performance Metric .
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